Okay, I know what I said yesterday, but this was just too good to not pass along.
The response I received from Starbucks Customer Care:
I was very sorry to hear about your recent experience at the Lamar & Loop 286 Starbucks store. I appreciate you taking the time to bring this matter to our attention. I will share your comments with the management team responsible for the store in order to address the issue properly.
In order to invite you back into this store, I have arranged for a couple of beverage coupons to be sent to you. You should receive them soon.
If you have any further questions or concerns, please don't hesitate to contact us at...
Randy and I have learned a large portion of what we know about managing our business by watching other companies mismanage theirs.
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2 comments:
BJ said they gave him a bottle of sugar free cinnamon dulce syrup if you want to use some.....
Seriously - they certainly sealed my opinion of them.
That is crazy. You send them a comment complaining about the way the store closing was handled and they don't even have the common sense to do something different than a reply that is just a 'handle all problem' reply with an "insert store here" slot??
I let Ash read both your comment and the reply and the look on her face when she saw that they sent you coupons for the Paris store...
She was also surprised you said "rat's ass". :)
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