Okay, I know what I said yesterday, but this was just too good to not pass along.
The response I received from Starbucks Customer Care:
I was very sorry to hear about your recent experience at the Lamar & Loop 286 Starbucks store. I appreciate you taking the time to bring this matter to our attention. I will share your comments with the management team responsible for the store in order to address the issue properly.
In order to invite you back into this store, I have arranged for a couple of beverage coupons to be sent to you. You should receive them soon.
If you have any further questions or concerns, please don't hesitate to contact us at...
Randy and I have learned a large portion of what we know about managing our business by watching other companies mismanage theirs.