Saturday, July 12, 2008

Sending Out an SOS... in "Save Our Starbucks!"

Several folks have asked me if there's anything we can do to convince Starbucks to let us hang on to our store. I know that corporate seems to at least be willing to listen. Here's what I know for sure:

The Seattle Times quotes Brad Stevens, Starbucks' vice president of customer-relations management, in this article about store closings: "customers could make a difference but added he (Stevens) has not heard much reaction from them. 'That's such an amazing thing, that customers would actually take up that cause,' he said. 'How lucky we are that we as a brand have that kind of relationship with customers. I think we would listen carefully.'"

So, what that says to me is they might not change their minds, but they'd maybe be willing to consider it. If any of you IT wizards out there can go to the Starbucks website and find an email address for Brad Stevens, PLEASE post it in a comment. I have poked around there myself, to no avail. They don't seem to want to give out individual emails. Go figure.

Here is the phone number for Starbucks Retail Customer Relations:
(800) 235-2883
Mon – Fri 5 AM – 6 PM (PST)
Sat – Sun 6 AM – 3 PM (PST)

Call 'em up. Tell 'em why they need to keep Paris open.

You might also go to their website at and fill out their comment form.

Obviously, you should also be buying stuff at our Starbucks as often as you can! If you don't like coffee, but you like the idea of Paris continuing to have a Starbucks here in town, they are going to be offering "Coffee for Troops" again starting this coming week. You can buy a pound or twenty of ground coffee, and they will get it to our troops for you.

Also, in a kill-two-birds-with-one-stone kind of thing, the Red Cross is collecting items to make available to the 600++ troops who will be training this month at Camp Maxey. Go to Starbucks, buy non-perishable stuff like bottled water, trail mix, CDs, books, etc., then take it to the Red Cross drop-off point at Ramseur Baptist Church this Friday, July 18th, between 9 and 12.

Remember to be positive and encouraging to the partners in the store! They're holding up pretty well, most of them, but it's a bummer to think that they might be out of a job soon. Many of them have been there since Day One, and this is a tough road. Tell them what you've done - if you've called, or emailed, or whatever. Tell them to keep their chins up - that you're not giving up, and neither should they!

And, finally, REPRESENT!! Carry your Starbucks cup with you when you shop, show the logo, talk about the store to people you know, and people you don't. Talk to the movers and shakers in town that you know (like Chip Harper, who loves Starbucks) and get them to call, email, write letters.

If we try, and they still close, at least we will know that we've done what we can.

1 comment:

Anonymous said...

according to the Chicago Tribune,0,444185.story?page=1 according to Starbucks.... Paris isn't on the list of the first 50 announced to close.